Question 1

What should I do before you arrive?

Accepted Answer

Our bouncy castles are delivered on a sack trolley so we need clear access for this (at least 3ft) Make sure paths and access to your garden are free of obstacles. We carry 50m extension cables so the castle must be within 50m of a power supply. You should also check that the area is free of debris, and clear up after any animal that you have in the garden.

Question 2

What sort of surface do you need for the bouncy castle?

Accepted Answer

Bouncy castles, slides and other inflatables situated outdoors needs to be on a reasonably flat grassy area (slight slopes are ok) so that they can be staked down. They are not suitable for steep slopes or low trees. The area needs to be completely free of any sharp stones, objects, dog mess or excessive mud. We may refuse to set up castles if the ground is not in a suitable condition and would take too long to clear.

Question 3

I do not have main power supply can I still hire a bouncy castle?

Accepted Answer

Yes, main power supply is preferred with the use of extension cables, but you can also hire a petrol generator for a small charge.

Question 4

What time will you arrive to set up?

Accepted Answer

We try to fit in with what you want but normally deliver 30 minutes before your event.

Question 5

How many children are allowed on at once?

Accepted Answer

This depends on the size of the castle and the age of the children using the bouncy castle. Recommended numbers and height of users are written on the front step of the equipment when they are tested.

Question 6

What happens if the weather is poor?

Accepted Answer

As long as we have not delivered the inflatable, then you can cancel and will not incur a charge. However, we would be grateful if you could ring early in the morning (between 8am and 9am) if you intend to cancel.

Question 7

How much space will I need for a 15x15ft bouncy castle?

Accepted Answer

The more space you have the better. You will need more space at the front and rear to allow for the blower and mats.

Question 8

Access to our garden is difficult - Can you go up stairs?

Accepted Answer

This depends on how many steps there are and the size of your garden. For the smaller items a few steps are not normally a problem but we may require assistance from you.

Question 9

Are you covered by insurance?

Accepted Answer

Yes we are covered by £5 million public liability insurance. Whilst this will ensure that Paul’s Castles are fully covered in the event of a claim against the company for negligence or faulty equipment, this will not offer protection against the hirer for accidents or injury resulting from the misuse or abuse of the equipment when the hirer is responsible for providing their own supervision.

Question 10

How do I pay?

Accepted Answer

Payment for your hire is taken on collection.

07799333979

info@paulsbouncycastles.co.uk

Call Today for more info!

FAQs

Frequently asked questions